Real-Time Communication with Twilio 2-Way SMS in Ruby on Rails Application – Josh Software

Two-way SMS communication has become a must-have feature for modern applications, enabling real-time, interactive messaging experiences. Whether it’s for sending OTPs, notifications, or enabling customer support, two-way SMS allows businesses to engage with users directly and effectively. Twilio, with its powerful and easy-to-use API, simplifies the process of integrating SMS functionality into your applications. In my last project, implementing two-way SMS was a crucial requirement. However, I faced several challenges due to a lack of proper resources and scattered documentation. From handling incoming messages to managing responses dynamically, there were many roadblocks that required creative solutions. In this blog, I’ll share a step-by-step guide on implementing two-way SMS in a Ruby on Rails application using Twilio. Along with practical code examples, I’ll also cover common challenges developers face and how to overcome them — so you don’t have to go through the same struggles I did!.