Of bugs and giants

In October of last year, we started to receive reports about chats that stopped working in Basecamp. They were all iOS/Safari users. Campfires wouldn’t work, as if there was no internet connection, and the only solution was completely restarting Safari.The bug was elusive and happened very intermittently. We tried several things without understanding what was going on. Sometimes they seemed to help, but we eventually hit the problem again. We decided to prioritize it and put several people to work on it.